Telecalling Executives

Oxfam is marking its 65th year in India this year. Oxfam India, a fully independent Indian organization (with Indian staff and an Indian Board) is a member of a global confederation of 17 Oxfams.

The Oxfams are rights-based organizations that fight poverty and injustice by linking grassroots programming (through partner NGOs) to local, national and global advocacy and policy-making. All of Oxfam’s work is framed by our commitment to five broad rights-based aims: the right to a sustainable livelihood, the right to basic social services, the right to life and security, the right to be heard and the right to equality: gender and diversity.

Oxfam India’s vision is to create a more equal, just, and sustainable world. The overarching vision of Oxfam India is “right to life with dignity for all‘‘. Oxfam India will fulfil its vision by empowering the poor and marginalized to demand their rights, engaging the non poor to become active and supportive citizens, advocating for an effective and accountable state and making markets work for poor and marginalized people.

Oxfam India is an equal opportunities employer.

Conflict of Interest

Public or other activity, affiliation to or support for any group or organization, personal association or other factor which may generate a real or perceived conflict of interest with Oxfam India’s principles (specifically independence and impartiality), or raise a security concern, or otherwise prevent the candidate from carrying out key functions of the specific post and would therefore disqualify the candidate from being appointed.

Location: Bangalore, India

The Position

Part of the Fundraising Team

Telemarketing directly involves Oxfam India’s fundraising campaign where the team produces individual pledges for donations in the form of paying membership to Oxfam India.

The position will be responsible for acquisition and achieve day to day individual sales targets. The position will be part of around 10 member telemarketing team for acquisition and retention of members of Oxfam India. Based on potential and performance, the person may be groomed and made responsible for training a larger team on the job with respect to campaign content and other calling related skills and manage a comprehensive supporter database.

Operational duties

•Making outbound sales call

•Handling donor queries

•Excellent telephone skills

•Excellent negotiation and convincing skills

•Ability to provide information verbally clearly and effectively

•Information and data management in a computerised environment

Profile

•Demonstrable time and client management experience.

•Good writing skills in English.

•Excellent in spoken English and preferably 2 other Indian languages- Hindi or Kannada or Telugu

•Committed, Ambitious and Friendly.

•Comfortable in talking to people and a good listener.

•Experience(with or with out) in working with large database with a telecalling software.

•Experience (with or with out) in working with a predictive dialler system.

• +2 or Graduate with min 24 or 12 (in a single organisation) months experience in telecalling

•Day shifts only.

•Gender: Any

•Location: Bangalore

REPORTS TO: Team Leader, Telecalling

DEPARTMENT: Fundraising

E-mail ID for applications: ayesha@oxfamindia.org

Subject: Telecalling Executives

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